Snapchat My AI Not Working: 8 Ways to Fix It – (2023)

what to know

  • My AI may be available for free - you can access it within thecharlasscreen on the Snapchat app
  • To get this feature, you can try to update the Snapchat app on your phone to the latest version from the App Store or Play Store.
  • The feature is still in its rollout phase, so you may want to wait a few more days or weeks to have it on your Snapchat account.
  • You can access My AI instantly by signing up for Snapchat+, though it's not required.

Snapchat has a new feature called My AI, which is essentially an AI chatbot that you can access within the Snapchat app on your phone. The GPTThe technology-powered chatbot was launched over a week ago for all users of the platform. However, if you still can't access it, the following post will explain how you can enable it and provide solutions in case it is not enabled by default.

How to Access My AI on Snapchat

When the My AI feature is available for your account, you can access it by opening theSnapchatapp on your phone.

When the app opens,swipe rightfrom the Camera screen to go to the Chats screen. You can also tap on thechat tabat the bottom to access this screen.

Snapchat My AI Not Working: 8 Ways to Fix It – (1)

This should open the chats screen inside Snapchat. Here, you should see themy AIchatbot at the top, if the feature has been recently added or used. You can scroll down on this screen to locate it if it's not visible at the top.

Snapchat My AI Not Working: 8 Ways to Fix It – (2)

When you tap on the My AI chat, you should be able to start a conversation with him on the next screen just like you would with anyone else on Snapchat.

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Snapchat My AI Not Working: 8 Ways to Fix It – (3)

How to break my AI

Snapchat My AI Not Working Problem: 8 Fixes Explained

When you can't see My AI within the Chats screen on Snapchat, you can try any of the following fixes to make it accessible on your account.

Solution 1 – Update the Snapchat app

My AI is the newest feature to come to Snapchat and it is enabled by default on your account if your app has this feature. To make sure this option is accessible, you can update the Snapchat app on your iPhone or Android device which you can do by referring to the links below:

You can also update the Snapchat app on your phone manually by following any of these steps:

  • on iPhone: Ve a laapp store>photo of your account>Snapchat>Update.
  • An Android: Ve a laPlay store>photo of your account>Manage apps and devices>Snapchat>Update.

When the Snapchat app has updated, check the Chats screen within it to see if the My AI bot is visible.

How to turn on Snapchat my AI

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Solution 2: Subscribe to Snapchat+

Although My AI is available to everyone on Snapchat for free, many users were able to get instant access to the AI chatbot as soon as they signed up for Snapchat+ membership. You can skip this step if you don't want to subscribe to Snapchat+ as these are other ways that could allow you to add My AI to your Snapchat account.

Snapchat My AI Not Working: 8 Ways to Fix It – (4)

If you're willing to opt for Snapchat+, open the Snapchat app on your phone, go toyour Bitmoji icon>snapchat+ membership cardand select your preferred subscription plan. You can go ahead and checkout using your preferred payment method. Once you're subscribed, the My AI chatbot should be accessible within the Chats screen of the app.

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Solution 3 – Manually add My AI

If My AI is not showing up within the Snapchat Chats screen of the app, there is a way to force it to be visible within your account. For this, visitthis linkin a web browser on your phone and when you do, you should see the My AI chatbot open within the Snapchat app. You can add it to your account by starting a conversation from there. Once you manually add the chatbot, you will see the My AI chat appear among other conversations within the Snapchat app.

Arreglo 4: Search for Mi AI within Snapchat

Another way to manually add My AI to your Snapchat account is by searching for it within the app. This can also be useful for those of you who have My AI working on your accounts, but intentionally or accidentally removed it from the Chats screen. For this, openSnapchattap on itsearch icontype “My AI” and tap on themy AIchat from search results.

Snapchat My AI Not Working: 8 Ways to Fix It – (5)

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When you do that, you should now be able to start a conversation with the AI ​​chatbot and this chat will be easily accessible within the Chats screen from now on until you manually delete it.

Solution 5 – Clear your Snapchat app cache

Sometimes temporary files relevant to Snapchat can prevent the app from loading new features on it. You can remove these temporary files from your phone by clearing the Snapchat cache. Unlike other apps, Snapchat allows you to clear your cache within its app, which would otherwise require you to go into your device's settings.

Snapchat My AI Not Working: 8 Ways to Fix It – (6)

You can follow the instructions below to clear your Snapchat cache, depending on the device you're using:

  • IniPhone: OpenSnapchatgonnayour Bitmoji icon>gear wheel icon>privacy controls>Delete data>clear cache>Clear.
  • InAndroid: OpenSnapchatgonnayour Bitmoji icon>gear wheel icon>account actions>clear cache>Continue.

Once your cache is cleared, you can try closing the Snapchat app and reopening it to check if the My AI chatbot is visible within the Chats screen.

Solution 6: Sign out of Snapchat and sign back in

Sometimes logging out of your account and logging back in can help resolve issues with the app on your phone. If My AI is not accessible on your Snapchat account, you can try logging out of your account in the app. To do this, open the Snapchat app, go toyour Bitmoji icon>gear wheel icon>account actions>Sign offand confirm your action by tapping onSign offin the message that appears on the screen.

Snapchat My AI Not Working: 8 Ways to Fix It – (7)

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Once you've signed out, you can close and reopen Snapchat on your phone to sign back into your account. This may make My AI accessible in your account if applicable.

Solution 7: Get Snapchat Support

If you've been waiting for over a week to get your hands on the My AI feature in your Snapchat app but it's still not available, don't worry. You can take matters into your own hands by contacting Snapchat Resolution Support. They have the experience to help you find a solution to the problem or implement a server-side update that gives you access to the feature. So why not give it a try? Contact the support team now and let them help you!

Contact Snapchat Support, open the Snapchat app, go toyour Bitmoji icon>gear wheel icon>Support>I need help>contact support.

Snapchat My AI Not Working: 8 Ways to Fix It – (8)

You can follow the instructions on the screen to contact Snapchat and ask for a solution.

Solution 8: Wait

In case you've tried everything we've listed as a solution in this post, but you're still unable to use My AI within your Snapchat app, the only way to do that is to wait for Snapchat to roll out the feature to your account. Since My AI is a relatively new feature and still in its rollout phase, it may take a few days or weeks before you see the feature in your account.

So, have you tried everything we suggest in this post to get your hands on the My AI feature, but it still doesn't work for you? Well, there's only one option left: sit back and wait for Snapchat to roll out the feature to your account. Since My AI is quite new and still in its implementation phase, it may take a few days or even weeks before you can access it. Just wait and keep checking for updates!

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That is all you need to know about how to fix the My AI feature on Snapchat.

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Why can't I get my AI on Snapchat? ›

If you haven't updated the app in a while, you may not see My AI in your Chat list. You can update your Android apps in the Play Store, and your iOS apps in the App Store. Log out and log back in. If the Snapchat app is out of date, you might need to refresh your login to get access to AI.

How do I activate my AI on Snapchat? ›

How To Get My AI On Snapchat? A Step-By-Step Guide
  1. Open and log in to the Snapchat app on your Android device or iPhone.
  2. Swipe right from the Camera screen to open the Chat screen.
  3. You will find My AI on your Chat screen. Try out the chatbot by sending it a question, task, or text.

Why does it say something went wrong on Snapchat when I add my AI? ›

If you encounter this issue, it may due to one of the following reasons. The Internet connection of your device is unstable or cut off. The server of Snapchat is out of service. There is a temporary glitch in your operation on Snapchat.

Why is my Snapcode not working? ›

The most common fix is to restart the app, or if that doesn't work, restart your phone. Clearing the app's cache or deleting conversations may also help fix the issue.


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