Blink Cameras require the Sync Module to establish a connection to the Network. But what if the Sync Module can't connect to the WiFi anymore?
Just recently, my Blink Sync Module had trouble connecting to my Home WiFi. Upon further inspection and after spending some time troubleshooting the issue, I fixed it.
If your Blink Sync Module won't connect to WiFi, check the network settings and power cycle the Sync Module. Connect the Sync Module only to the 2.4 GHz band WiFi. Deleting the Sync Module and re-adding to the System could also work. Factory Resetting the Sync Module could also prove to be helpful.
With that said, here are the many troubleshooting fixes to resolve this issue on your Sync Module:
Check the Cables and Power Supply on Blink Sync Module
One of the prime reasons the Sync Module to not connect to a network is inadequate power supply.
And the problem may not necessarily be with the Sync Module. The culprit can be the power adapter and the cables.
With a disruptive power supply, the Sync Module will put up resistance against performing even the most basic of tasks like connecting to a network.
And without a stable power supply, the Sync Module won't be able to host Blink Cams, which under any other circumstances, would be a great way to disable Blink cams without the app.
And so, it is advised to check the power supply situation on the Sync Module before doing anything else.
Run a thorough check for crooks, kinks, wear and tear, and even signs of corrosion on the Power Cable.
If you find anything unusual on the accessories, immediately replace them with fresh new ones.
Check for rust and faulty inputs on either end of the cable, maybe even on the ports of the Sync Module and the Power Adapter.
If the power outlet is at fault, you can verify it by switching the output to another outlet.
Power Adapters can also go wayward and not supply adequate power to the Sync Module.
A good check for such cases is to power another Sync Module (if you have one handy) with the errant power adapter.
If you get similar results on the latter, too, it's best if you replace the power supply.
When in the market for accessories to power the Sync Module, always side with the proprietary ones over the aftermarket options. You could also choose certified products with decent reviews.
Power Cycle the Sync Module
One of the more effective fixes for issues on the Sync Module is to refresh it, especially in the earlier stages of troubleshooting issues.
This fix can also help if your Blink camera won't connect to Sync Module.
From long hours of restless running or bugs and errors acquired with time, the Sync Module can become unresponsive and put up problems.
Power cycling the Sync Module is the best option at your disposal for this issue.
The Power Cycle test is pretty much refreshing your device but in a more efficient manner. In doing so, the device depletes all its piled-up static charges, which makes it more efficient.
Here's how to do so:
1. Unplug the power supply from the Sync Module.
2. Leave it idle for a few seconds; a minute will also do.
3. Plug back in the power supply after the time has elapsed.
Wait half a minute before powering ON the Sync Module. Check for the issue now.
Move the Sync Module Closer to the Router
Signal strength between the Sync Module and the Router determines how effective and proper a connection is.
Position the Sync Module far away from the scope of the Router Coverage, and you shall have issues with the Network and the Cam like Blink Cam not recording at night.
And so, the closer the proximity, the better the connection.
But in doing so, keep in mind a couple of factors that could affect the network connection.
First, when moving the Sync Module to a new location, always be aware of its connection with all your existing Blink Cameras.
A Sync Module can connect up to 10 Blink Cameras in and around a 100 feet radius.
You may also want to steer the Sync Module away from other wirelessly communicating devices.
Smart Home appliances and gaming consoles are some of the prime examples of such hindrances.
Keeping these factors in mind, move the Sync Module closer to the Router for a stable connection.
Check the Status of the Network
Now let's deal with the opposite end of the spectrum - the Network.
A stable internet connection is the most crucial aspect of Blink Systems. Failing to satisfy this critical aspect of Blink devices can land your device in trouble, like Blink Cam failing to update.
Blink devices do not demand a lot of bandwidth or network speed, unlike most other wirelessly communicating devices.
All it requires is a paltry download/upload speed of 2 Mbps.
You can run a speed test on your Network to analyze the current status of the network parameters.
Access a speed-testing application from the application store or through a browser.
Once you run the test, you get an accurate real-time status of various networking characteristics like network speed, latency, and signal strength.
If any of these parameters seem a bit off the mark, it's high time you refresh the Router/Modem.
Power Cycle the Router/Modem
Much like how we refreshed the Sync Module, let's power cycle the Router/Modem, too.
If the Network seems unstable, power cycling the Router/Modem could bring it back to its stable self.
Follow these steps to do so:
1. Unplug the Router/Modem from power, and leave it to rest for a few seconds.
2. Press the Power Button on the Router for a couple of seconds. Repeat this step a couple of times.
3. Plug back in the power supply and power ON the Router/Modem.
Now, run the speed test once again on the Network. If everything seems stable enough, try connecting the Sync Module once again.
Configure the 2.4 GHz WiFi Band
As you may already know, Blink Systems only rely on the 2.4 GHz WiFi band for communication and data transfer.
They don't work on the 5 GHz band.
And so, it is vital to keep the band stable and unfettered from traffic-induced issues.
If and when the traffic on the band exceeds the threshold, the Network becomes unstable and slow.
In such cases, better shift the traffic from the 2.4 GHz band to another more accommodating band.
The 5 GHz band is more flexible in handling traffic without affecting the network characteristics like speed or latency.
With the traffic quandary taken care of, let's now configure the band credentials for Blink Sync Module:
Change the SSID and Password
Older Sync Modules, specifically the Gen 1 Sync Modules, had issues connecting to a network with special characters in their SSID or password.
Nowadays, you are encouraged to supplement your passwords with special characters to enhance the security aspect.
But a few years back, Electronic gadgets were designed to adhere to simple passwords and lackluster names.
A good fix for this issue is to reconfigure the network credentials.
Here's how to change the SSID and the password of your Network:
1. Open the Portal interface of your Router/Modem through the associated app or by entering the IP address of the Router onto a browser. (Find the IP address on the back of the Router/Modem)
2. Enter the login credentials to enter the portal.
3. Click open the Wireless/Settings menu.
4. Navigate to the 2.4 GHz band.
5. Change the SSID and Password to something simpler. Avoid using special characters like "!@#$%^&* and long spaces.
Distinguish the 2.4 GHz band from the 5 GHz band with distinct nomenclature.
6. Click on Save/Apply to confirm the changes.
Exit the portal and refresh the Router. Now connect the Sync Module to the Network.
Switch the Channels on the Network
Another fix for this issue is to switch the band Channels on your Network.
WiFi bands come with a few Channels that facilitate the efficient transfer of data to and from the client devices and the ISP.
Choosing the right Network Channel can be tricky. The problem with the Channels is that, most of them are susceptible to interference from adjacent Channels.
By default, your Network may automatically select the Channels. This implementation can lead to improper communication.
And so, if the Sync Module won't connect to the Network, try switching the Channels.
Here's how to do so:
1. Open and log into the Router portal.
2. Click open the Wireless tab. On some OEMs, access this tab from the Advanced Settings tab.
3. Scroll down to the Channels section of the 2.4 GHz band.
4. Switch the toggle from Auto to either 1, 6, or the 11th Channel.
5. Apply/Save the changes and exit the portal.
Refresh the device and check for the issue now.
Disable VPNs, IP Masks, and Network Filters on the Network
VPNs can severely affect the bandwidth allocation and the latency of the Network. So do Network filters and masking software.
If you can't connect the Sync Module to the Network, disable all the filters enabled on your Network.
Most VPNs and Network filters come to life through their associated software.
You can easily disable them from the associated app.
If you enabled a VPN on a Router level, log in to the Router portal and disable them from within the portal.
While inside the Router portal, you may also want to look at MAC ID filters like Blacklist and Whitelist.
Blacklisted devices can't access the Network due to their revoked status. If you find a Blink device in this list, do yourself a favor and clear it from the list.
Other Network filters may require ISP authorization to be disabled. Contact your ISP to do so.
How to Change Network on Blink Sync Module
Now that we have configured the Network to work best with the Sync Module, it's time to sync up the Network to the Sync Module once more.
Also, you can switch the Network to another one to verify issues with the Sync Module.
If you can switch the Network on the Sync Module and if it does work, the problem may be with the Router/Modem. If not, you might want to consider the chances of your Sync Module being faulty.
Either way, here's how to change the Network on your Sync Module:
1. Open the Blink app and tap on the Sync Module offline banner. If there is no such banner, tap on the Sync Module tile.
2. Select the Change WiFi Network option.
3. Verify that the Sync Module is blinking Blue and Solid Green.
4. Tap on Discover Device.
5. Select Join and select a Network.
6. Enter the Password and tap Join.
7. Upon successful pairing, the Success message will pop up. Tap on Done to complete the setup.
If you were not able to connect to the Network, try these fixes next:
Delete the Sync Module from Blink System
An efficacious fix for resolving most issues with the Sync Module is deleting it from the System and re-adding it.
In doing so, you essentially remove the Sync Module from the System. Hence, all the Cameras synced up to the Sync Module will become inactive.
Be that as it may, you won't lose the Cameras. They only become inaccessible until or unless you sync them to a Sync Module.
Follow these steps to delete the Sync Module from the Blink app:
1. Open the app and switch the System to the one with the errant Sync Module.
2. Tap on the Sync Module tile.
3. Select the Delete Sync Module option from the bottom of the page.
4. Scan the QR code from the back of the Sync Module. You can also manually enter the Serial number.
5. Tap on Delete to remove the Sync Module.
Before you add the Sync Module back to the Blink System, perform a factory reset as an added measure.
To add the Sync Module to the Blink System, tap on the '+' Add device>Blink camera System. Follow the onscreen prompts to complete the setup.
Factory Reset Blink Sync Module
The final step in this guide on troubleshooting the Network issue on Sync Module is to factory reset it.
And being an essential aspect to sync and stream/record multiple Blink Cams, factory resetting the Sync module could also help resolve issues with the Cam like Blink Photo Capture not working.
By factory resetting the Sync Module, you revert the device to its factory condition, free of undesirables and personal preferences.
You also forgo all retaining Network preferences. Thus, giving you another chance and establishing a Network connection anew.
Follow these steps to factory reset the Sync Module:
1. Locate the Reset button on the Sync Module. You can find it on the back or next to the USB port.
2. Press and hold the Reset Button until the LED flashes RED. (use a paper clip or similar pointy tool to press the Reset button)
3. Once the LED turns Solid Green and Blink Blue, the reset is complete.
You can now add the Sync Module to the Blink app and sync it up with the Network.
Encountering Network issues on the Sync Module can eat up a lot of your time to fix it.
Since the room for error is plenty, zeroing in on the root cause can be a taxing affair.
Regardless of the cause, the fixes mentioned here will help you resolve this issue on the Sync Module.
If the issue still persists, it's best if you contact Blink support for any further assistance.
On the off chance, the Sync Module itself is damaged, RMA it and get a brand-new one.
Frequently Asked Questions (FAQ)
Can you use a Blink camera without a sync module?
Blink models, like the Blink Mini and the Video Doorbell, can be used as standalone devices without connecting to the Sync Module. You can, however, use them in tandem with the Sync Module as well.
Can Blink connect to 5GHz?
No, Blink devices do not work with the 5 GHz WiFi band. You can only use the 2.4 GHz band for communication and data transfer.
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If your Blink Sync Module won't connect to WiFi, check the network settings and power cycle the Sync Module. Connect the Sync Module only to the 2.4 GHz band WiFi. Deleting the Sync Module and re-adding to the System could also work.Why won t my blink sync module connect to WiFi? ›
If you receive an error "Unable to Connect to Sync Module" when adding cameras to a system (including the Blink Video Doorbell and Mini), the cause could be certain devices on your Wi-Fi network conflicting with the setup process such as: Smart Thermostats. Baby Monitors. Microwave Ovens, Refrigerators, etc.How do I connect my Blink module to a new WiFi? ›
From the Home sceen, tap on Sync Module and select Change Wi-Fi Network. On the change Wi-Fi screen, you will see a blinking blue light above a steady green light. Press the Reset button. Press until you feel it click, and hold until one of the LEDs turns red; then release the button.Why does my Blink module go red when trying to connect to Wi-Fi? ›
A red light on the Sync Module indicates it has no internet connection.Can Blink sync module connect to 5ghz Wi-Fi? ›
Blink products can only connect to 2.4 GHz (802.11 b/g/n) networks. Many newer routers provide 5 GHz Wi-Fi, or switch between 2.4 GHz and 5 GHz automatically. The Sync Module will not respond if it has been switched to a 5 GHz network.Do Blink cameras connect to router or sync module? ›
All Blink cameras and devices work with the Sync Module 2. The Blink Wired Floodlight, Video Doorbell, Outdoor, Indoor (3rd Gen), and Mini cameras can store clips with the Sync Module 2 when it has a recognized USB drive inserted. This is called Local Storage.Does blink sync module have to be plugged into router? ›
A: Yes, the sync module can ONLY be connected to the ROUTER (not modem) directly via ethernet cable.How do I get my Blink camera back online? ›
- Power cycle your camera. ...
- If your camera is powered with batteries, replace them with new 1.5v Lithium AA batteries.
- Move the camera closer to your Sync Module.
If you have received a push notification saying your system has been offline for 30 minutes, it means that your Sync Module or Mini camera is not connected to Blink's servers. This can happen if there is a change to your wireless network, or the loss of power or Internet to your system.How do I reset my Blink camera and sync module? ›
- Step 1: Press and hold the reset button on the side of the Sync Module until the LED blinks red.
- Step 2: Release the button and wait for the LED to blink green and blue.
- Step 3: The Sync Module is now in set up mode. ...
- Step 4: Delete the Sync Module from your Blink app.
- Download the blink_update. ...
- Connect the flash drive to one end of the USB OTG Cable and the other end to Blink. ...
- Finally connect the last end of the cable to a power source such as a mobile phone USB charger/USB battery pack/Laptop, etc.
- Blink will start the update immediately.
Under normal circumstances, the Sync Module is capable of communicating with Blink cameras up to 100 ft. away in any direction. We recommend keeping the Sync Module near your wireless router for the best signal strength. Learn more about signal strengths.How do I get 2.4 GHz Wi-Fi? ›
Try opening your router settings, and look for a 2.4 GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer. Contact your Internet Service Provider (ISP), and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.Where is the blink sync module reset button? ›
The Sync Module 2 has a physical reset button located at the back of the device (number 3 pictured below). When pressed, this button will place your Sync Module into setup mode.Does blink sync module have its own Wi-Fi? ›
The Sync Module manages communications between your Blink devices and our secure servers; therefore your camera needs to connect to its local Wi-Fi. The Blink Mini, Video Doorbell, and Wired Floodlight do not require Sync Modules for those communications, which is why they broadcast their own local Wi-Fi connections.Why is my Blink module online but cameras offline? ›
If you receive a "Camera Offline" notification that "Your Blink Mini is offline", it means the Blink servers lost communication with the camera. This will normally fix itself when the network comes back up, or when there is less traffic on the Wi-Fi network.Can I view my Blink camera away from home without subscription? ›
Alerts and Live View
Without a Blink Subscription, or existing cloud storage, certain Blink cameras receive Motion Notifications in the Blink app. Simply tap the notification to enter the camera's Live View. No clips are saved, but you have two-way audio and video from the camera through the Blink app.
Once your sync module is online, power cycle the affected cameras and refresh the Blink app. This should get your cameras online. For battery-powered cameras, remove the battery and wait for 2 – 3 minutes before reconnecting.How do I reset my Blink camera without syncing the module? ›
- Locate the reset button on the bottom of the camera. It will be a small hole that needs to have an object like a paper clip inserted into it to press the button.
- Press and hold the reset button for 30 seconds.
- Your camera should now be back to the factory defaults.
- Type your routers IP address into the search bar of any web browser. ...
- Enter your username and password. ...
- Locate the Firmware or Update section. ...
- Go to your router manufacturer's website. ...
- Download the firmware update file. ...
- Extract the file and move it to your desktop.
Our service is currently operating as expected at the location you provided. If that changes, we will tell you about it here.How do I force Blink camera to update? ›
On the search field at the top of the homepage, search for the Blink app. Click on the first relevant result that takes you to the application store page of the Blink app. If you find an option for Update, click on it to start the Blink app update process.Why won t my blink sync module 2 connect to new Wi-Fi? ›
Reboot or power cycle the router and wait for internet to return. Verify your Sync Module is displaying a solid green and solid blue light. If you see any other light pattern, power cycle your Sync Module, unplug the power cord from the back of the unit, wait 10 seconds, and plug it back in.Can you connect Blink cameras on two different Wi-Fi? ›
Blink's original Indoor, XT, and XT2 cameras will only connect to the same Wi-Fi SSID that the Sync Module is connected to. To set up these cameras with an extender, be sure to rename the Wi-Fi extender SSID to be the same the main Wi-Fi network, and use the same password.Where is the reset button on Blink? ›
The Blink Mini has a reset button on the bottom side of the camera. This reset button can be used when you add your Mini to a new or existing Blink system or when you move your Mini to a new location or Wi-Fi network.How do I pair Blink Sync Module 2? ›
- From the Home screen, tap the + icon to add a device.
- On the Add Device screen, tap Sync Module.
- Scan the QR code on the back of the Sync Module or enter your Sync Module's serial number manually. ...
- Once the serial number is recognized, you are asked to create a new system.
Note: If the Sync Module is deleted from your account, the system remains there along with any associated cameras or other devices. If you have cameras that rely on a Sync Module to work, they will cease function until a Sync Module is added back onto the system.How far can Blink camera be away from Sync Module? ›
How far away can camera units be placed? Under normal circumstances, the Sync Module is capable of communicating with Blink cameras up to 100 ft. away in any direction. We recommend keeping the Sync Module near your wireless router for the best signal strength.Why do my Blink cameras keep going offline? ›
If you receive a "Camera Offline" notification that "Your Blink Mini is offline", it means the Blink servers lost communication with the camera. This will normally fix itself when the network comes back up, or when there is less traffic on the Wi-Fi network.Can I delete my Blink system and start over? ›
From the Home screen, tap Settings to view system settings. Tap Device and System Settings. Tap the name of the system you wish to delete. From the System screen, tap Delete System, and then tap DELETE in the confirmation popup.
Resetting A Blink Camera Back To Factory Settings
If you hard reset your camera system to factory settings, you will lose all your configurations. This means that you will have to set up all your cameras again.
Make certain your router is broadcasting a 2.4 GHz network since Blink cameras cannot connect to a 5 GHz band. Try restarting your router, which may resolve your connection problem.Is My Wi-Fi 2.4 or 5? ›
From Notification Panel press and hold the WiFi icon until you enter WiFi settings screen. Select the network properties (tap the gear icon or menu icon). Depending on the Android version check: Read the “Frequency” setting – shows as 2.4 or 5GHz.